Refund policy
Return & Refund Policy
House of Nakashé
At House of Nakashé, we take immense pride in the quality and craftsmanship of our jewelry. Each piece is carefully inspected before shipping. However, if you are not completely satisfied with your purchase, please read our return and refund policy below:
Eligibility for Returns
We accept returns only under the following conditions:
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You received a damaged, defective, or incorrect item.
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You report the issue within 48 hours of delivery.
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The item is unused, in its original packaging, and with all tags and labels intact.
Note: We do not accept returns for:
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Change of mind or personal dislike after purchase
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Items damaged due to improper use or handling
Return Process
To initiate a return:
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Email us at support@houseofnakashe.com within 48 hours of receiving your order.
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Include your order number, a brief description of the issue, and clear images or a video of the item.
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Our team will review your request and, if approved, provide return instructions.
Refund Policy
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Approved returns will be refunded in the form of store credit or original payment method, based on the case.
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Refunds are processed within 7–10 business days after we receive and inspect the returned item.
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Shipping charges (if any) are non-refundable unless the return is due to our error (damaged/incorrect item).
Exchange Policy
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If you'd like to exchange a product due to damage or defect, we will send a replacement upon approval and availability.
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If the item is out of stock, we’ll issue a refund or store credit.
Non-Returnable Items
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Sale or discounted items
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Gift cards
- Earrings (due to hygiene reasons)
Late or Missing Refunds
If you haven’t received your refund within the stated period:
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First, check your bank or payment app.
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Then, contact your payment provider.
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If you’ve done all of this and still haven’t received your refund, contact us at support@houseofnakashe.com.
Contact Us
For any concerns or assistance regarding your return or refund, reach out to:
📧 support@houseofnakashe.com
(Monday to Saturday | 10:00 AM – 6:00 PM IST)