Shipping policy

Shipping Policy

Last Updated: [Insert Date]
House of Nakashé

At House of Nakashé, we are committed to delivering your jewelry safely, securely, and on time. Please review the details below to understand our shipping process, timelines, and terms.

Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Once processed, orders are fulfilled and shipped. You will receive a confirmation email with a tracking number.

Estimated Delivery Time

  • Delivery Window: 3–7 business days after fulfillment.

  • Delivery times may vary based on location, courier availability, and other external factors.

  • Note: During high-demand periods (e.g., festivals, sale events) or adverse weather conditions, delivery may take longer than usual.

Shipping Charges

  • Shipping fees, if applicable, are calculated at checkout based on delivery location and speed.

  • We occasionally offer free shipping on select products or order values — follow our official channels for updates.

Tracking Your Order

  • A tracking link will be shared via email/SMS once your order has been shipped.

  • If you do not receive tracking details within 4 days of placing your order, please contact us at support@houseofnakashe.com.

Address Accuracy

  • Please ensure all shipping details are entered accurately during checkout.

  • House of Nakashé is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • In such cases, customers are responsible for any reshipping costs.

Lost or Stolen Packages

  • Once a package is marked as "Delivered" by the courier, we are no longer liable for its security.

  • If your package is missing or believed to be stolen, please contact the courier directly and file a report.

  • We will assist in providing any necessary information for claims, but House of Nakashé is not responsible for refunds or replacements in such scenarios.

Returns & Exchanges

  • We accept returns and exchanges only under the following conditions:

    • The product is damaged, defective, or incorrect upon delivery.

    • You notify us within 48 hours of delivery with photo/video proof.

  • Return requests should be sent to support@houseofnakashe.com with your order number and issue details.

  • Products must be unused, in original packaging, and with tags intact.

  • We do not accept returns for reasons such as change of mind, personal preferences, or wear-and-tear.

Customer Support

For any questions regarding shipping, tracking, or returns:
📧 support@houseofnakashe.com
Support hours: Mon–Sat, 10 AM – 6 PM IST